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Privacy Policy

Chill Zone Air Conditioning Corp
Effective date: August 4, 2026

Chill Zone Air Conditioning Corp (Chill Zone AC, we, us, or our) operates the website chillzoneac.com. This Privacy Policy explains what personal information we collect, how we use it, and who we share it with.

By using our website or contacting us, you agree to the practices described in this policy. Our text messaging practices are covered in our Terms and Conditions.

Information We Collect

Information you give us directly. When you submit our contact form, call us, email us, or text us, we may collect:

  • First and last name
  • Phone number
  • Email address
  • Service address or ZIP code
  • The content of your message and any details you share about your air conditioning system or service request

Information collected automatically. When you visit our website, we and our service providers may automatically collect:

  • IP address, browser type, device type, and operating system
  • Pages viewed, time spent on the site, and the referring website
  • Cookies and similar tracking technologies

We do not collect payment card details through this website.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries, quote requests, and service requests
  • Schedule, perform, and follow up on air conditioning installation, repair, and maintenance work
  • Communicate with you by phone, email, or text message about your request
  • Maintain records of our customer communications
  • Operate, secure, and improve our website
  • Understand how visitors use our website so we can make it more useful
  • Comply with our legal and regulatory obligations

Who We Share Your Information With

We do not sell your personal information. We share personal information only as described below:

  • Service providers. Companies that help us operate our business and website, including our web hosting provider, email delivery provider, telephone and SMS messaging provider, and website security and analytics providers. These providers may only use your information to perform services for us.
  • Analytics and website tools. We use Google Analytics and Google Tag Manager to understand website traffic, Google reCAPTCHA to protect our forms from spam and abuse, and a Google Reviews display tool to show customer reviews. Your use of these tools is also subject to the Google Privacy Policy at policies.google.com/privacy.
  • Technicians and staff. Our own team members who need the information to complete your service request.
  • Legal reasons. When required by law, subpoena, or court order, or where necessary to protect our rights, our property, or the safety of others.

Text Messaging and SMS Consent

SMS consent is not shared with third parties or affiliates. Your consent to receive text messages from Chill Zone Air Conditioning Corp, and the phone number you provide for that purpose, are never sold, rented, or shared with third parties or affiliates for their own marketing purposes.

Phone numbers collected for SMS are used only to communicate with you about your inquiry or service request. You can opt out of text messages at any time by replying STOP to any message from us.

Full details of our text messaging program, including message types, frequency, and opt-out instructions, are set out in our Terms and Conditions.

Cookies

Our website uses cookies and similar technologies to keep the site working properly, remember your preferences, improve performance, and measure website traffic. Most browsers let you refuse or delete cookies through their settings. Disabling cookies may affect how parts of the website function.

Data Retention

We keep contact form submissions and customer records for as long as needed to serve you, maintain our business records, and meet our legal obligations. When information is no longer needed, we delete it or render it unidentifiable.

Security

We use reasonable administrative and technical safeguards to protect the information we hold, including website security monitoring and encrypted connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Choices

You may:

  • Opt out of text messages at any time by replying STOP
  • Ask us to stop contacting you by email or phone
  • Request a copy of the personal information we hold about you, or ask us to correct or delete it

To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

Children Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Third Party Links

Our website may link to other websites, including Facebook, Instagram, and Google Maps. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of our website after a change means you accept the updated policy.

Contact Us

Chill Zone Air Conditioning Corp
13949 SW 140th St
Miami, FL 33186

Phone: (786) 378-2778
Email: sales@chillzoneac.com
Website: chillzoneac.com

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